She’s awesome
Cody Hutsell
Portageville, MO
Shannon was great on this cruise. This one happened by accident. With the cruise stoppage due to Covid, I had a lot of cruise credits built up that had to be used. I had used a Carnival credit to book in September of this year. Suddenly I had a RCCL credit that had to be used as well. I found an RCCL cruise in September that was a perfect fit, but it meant cancelling Carnival.
An attractive offer appeared for this April. Shannon booked my RCCL for September, moved the Carnival booking from September to April (change of date, port, and ship, but she was able to avoid all penalties). At the same time she was juggling credits for me for three other cruises. Even though this is cruise 17 she did a telephone walk through with me before my sail date. It was helpful as things have changed. I booked my own hotel & flights, Shannon was cool with that. Whether you book the full package or just some items with them, Elite and Shannon still give full service.
Docksider21
Midstate, Missouri
Carolyn is very attentive to detail and will work at any hour of the day or night to help you when you need it most! We lost a suitcase resulting in missing a flight on our way back from Europe. Carolyn was up with us at 5 am MO time on the phone helping us resolve the issue!
Jacob
Cape Girardeau, MO